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Frequently Asked Questions
Order
How To place an order, browse our collection of lab-grown diamonds, select your preferred diamond and setting, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
We accept all major credit cards, bank transfers and selected online payment methods.
Absolutely! We pride ourselves on offering customized services. Contact our team for customization options.
If we have the piece of jewelry in stock, it will usually be delivered within 7-14 working days. If not, production time will be added to this duration. For more specific information on the availability of your chosen item, please do not hesitate to contact us.
Yes, we offer international shipping to multiple countries. Please review our shipping policies or contact us to check if we deliver to your location.
Can I track my order? After your order has shipped, you will receive a confirmation email with a tracking number. With this number you can track your package in real time.
We offer a 30-day return guarantee for non-customized items. Please read our detailed returns policy for more information. Custom-made pieces are non-returnable.
Taxes and fees are calculated based on your shipping location. Any additional import duties or taxes are the responsibility of the customer
Your diamond will be securely packaged in premium packaging to ensure its safe arrival. The package is discreetly unbranded on the outside to ensure your purchase remains confidential
Yes, expedited shipping options are available at checkout. If you have a specific date in mind, please contact our customer service team.
Orders can be changed or canceled within 24 hours of being placed. Please contact our team immediately if you need to make any changes.
Lab grown diamonds
Lab Grown Diamonds, also known as cultured or synthetic diamonds, are real diamonds that are under controlled conditions
Laboratory conditions are produced using advanced technological processes. They have the same chemical composition, crystalline structure and physical properties as diamonds mined from the earth.
To the naked eye, Lab Grown Diamonds are natural
Diamonds cannot be distinguished. Only specialized equipment in gemological laboratories can reveal certain differences in trace elements.
The integrity and quality of our products are important to us. Each labgrown diamond is evaluated and inspected according to the strictest industry standards. If you have any questions about origin and certification, you can contact our customer service.
Sustainability and ethical responsibility are extremely important to us. Our labgrown diamonds are more environmentally friendly than traditionally mined diamonds and we are continually committed to improving our business practices to have a positive impact on the environment and community.
Yes, the production of Lab Grown Diamonds generally has a lower environmental footprint. The process causes less soil excavation, water consumption and carbon dioxide emissions compared to traditional diamond mining.
Lab Grown Diamonds are generally more cost effective too
produce than mining natural diamonds, which can result in cheaper prices for consumers. Yet they offer the same quality and brilliance as their natural counterparts.
Yes, in terms of hardness and longevity, Lab Grown Diamonds are just as robust as natural diamonds. They are the hardest material known, making them perfect for jewelry that will last a lifetime.
Yes, many Lab Grown Diamonds, especially those of high quality or larger carat weight, are certified by reputable gemological institutes, just like natural diamonds. Our diamonds are officially certified by IGI starting from 1 carat.
Visits and showrooms
Yes, we have an exclusive showroom where you can see our
Experience the selection of lab grown diamonds up close. Our experts look forward to helping you find the perfect piece of jewelry.
For the best experience, we recommend that you book an appointment in advance. This ensures that you have an advisor available to answer all your questions and show you the latest collections.
Yes, you can choose both from our existing collection
select and place individual orders. Our experts in
Showroom will be happy to help you with selection and customization.
Our showroom is centrally located, not far from Kurfürstendamm - easily accessible by public transport and offers parking options nearby. You will receive the exact address and directions immediately after contacting us.
Stay tuned via our website, newsletter or social
Stay tuned to media channels to receive information about upcoming events, exhibitions or special promotions in our showroom.
Guarantee and quality
At Calea we attach great importance to quality and customer satisfaction. All of our diamonds go through rigorous testing
Quality controls and we provide a comprehensive guarantee on every purchase.
Absolutely. We understand the importance of the perfect fit
is. That's why we offer a free resizing service on all of our rings to ensure it fits you perfectly.
Our team of experts is on hand to provide you with advice and guidance to ensure you choose the right size. If the ring still doesn't fit, remember that we offer free resizing.
We are proud of the durability and quality of our
Trinket. However, if a problem occurs, please contact us and we will do our best to help you and find a solution.
Each of our Lab Grown Diamonds is selected to the highest standards
Industry standards tested and certified. You can be assured that you are receiving a product of premium quality and authenticity.